Canceling individual memberships

Micaiah  Abts's Avatar

Micaiah Abts

27 Sep, 2017 01:32 PM

The gym account I run is part of my responsibilities as the fitness coach at a school. I created accounts for some of the athletes who were in our summer program using my personal credit card. Our school email made inviting them tricky, so the easiest thing was to create accounts and then get them on the school account. Some of the athletes are making great use of the site and the app. Others, not so much. How can I remove athletes from the gym without having them then begin getting billed to my credit card?

Thanks!

  1. Support Staff 1 Posted by Toni Smith on 28 Sep, 2017 02:55 PM

    Toni Smith's Avatar

    Hey Micaiah,

    What are the emails for the students you are going to remove? Once you remove them, I can go in and cancel their subscription.

    Best,

    Toni

  2. Toni Smith closed this discussion on 28 Sep, 2017 02:55 PM.

  3. Micaiah Abts re-opened this discussion on 28 Sep, 2017 04:04 PM

  4. 2 Posted by Micaiah Abts on 28 Sep, 2017 04:04 PM

    Micaiah  Abts's Avatar

    Toni,

    The emails are: [email blocked], [email blocked].

    Thanks for your help!

    Micaiah

  5. Support Staff 3 Posted by Toni Smith on 28 Sep, 2017 08:00 PM

    Toni Smith's Avatar

    Hey Micaiah,

    You should be all set.

    Toni

  6. Toni Smith closed this discussion on 28 Sep, 2017 08:00 PM.

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