Affiliate Owner

Justin Kerr's Avatar

Justin Kerr

10 Aug, 2017 05:16 PM

Hi,
My affiliate recently has been undergoing some changes with ownerships, and one of my staff members accidentally requested to cancel Exitium Crossfit account. Can we recover this account and all the members listed?

  1. Support Staff 1 Posted by Toni Smith on 11 Aug, 2017 04:12 PM

    Toni Smith's Avatar

    Hey Justin,

    I have changed your gym back over to the Elite plan, which is the $80 a month plan for 100 members subscription. Let me know if this is correct or if you would like me to change anything.

    Best,

    Toni

  2. Toni Smith closed this discussion on 11 Aug, 2017 04:12 PM.

  3. Justin Kerr re-opened this discussion on 11 Aug, 2017 04:48 PM

  4. 2 Posted by Justin Kerr on 11 Aug, 2017 04:48 PM

    Justin Kerr's Avatar

    Thanks, Toni.

    Since the ownership changed, how do I change the subscription and payment
    method?

    Thanks!

    [image: Inline image 1]
     *Justin Kerr* | Affiliate Manager | Austin, TX 78702 | 512.944.3716 (m)

  5. Support Staff 3 Posted by Toni Smith on 14 Aug, 2017 04:20 PM

    Toni Smith's Avatar

    I can do that for you. Is the new owner a member of BTWB? If they are, what is the email address they used to sign up to BTWB? I will make them the account owner.

    Toni

  6. Toni Smith closed this discussion on 14 Aug, 2017 04:20 PM.

  7. Justin Kerr re-opened this discussion on 14 Aug, 2017 05:01 PM

  8. 4 Posted by Justin Kerr on 14 Aug, 2017 05:01 PM

    Justin Kerr's Avatar

    Yes, It's me. and yes.

    Thanks!

    [image: Inline image 1]
     *Justin Kerr* | Affiliate Manager | Austin, TX 78702 | 512.944.3716 (m)

  9. Support Staff 5 Posted by Toni Smith on 15 Aug, 2017 05:59 PM

    Toni Smith's Avatar

    Awesome, I have set you to the account holder. If you need to change your payment options just go to your Profile drop down and select edit profile, then view subscription details. You should be able to edit your payment method. Let me know if you have any trouble. :)

    Toni

  10. Toni Smith closed this discussion on 15 Aug, 2017 05:59 PM.

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