Android App Stopped Working Yesterday

Mark Dunk's Avatar

Mark Dunk

27 Sep, 2017 01:28 PM

I have a Google Pixel phone, and the BTWB app stopped working yesterday. It crashes every time I try to open it. I have uninstalled and reinstalled it, and I have restarted my phone, but I still have the problem. Please advise. Thanks.

  1. Support Staff 1 Posted by Toni Smith on 28 Sep, 2017 02:52 PM

    Toni Smith's Avatar

    Hey Mark,

    So sorry for the inconvenience! Did this start happening once you had updated the app?

    Toni

  2. Toni Smith closed this discussion on 28 Sep, 2017 02:52 PM.

  3. Mark Dunk re-opened this discussion on 28 Sep, 2017 03:03 PM

  4. 2 Posted by Mark Dunk on 28 Sep, 2017 03:03 PM

    Mark Dunk's Avatar

    I don't think it was related to an update.  the app worked fine on Monday, then on Tuesday started crashing.  I've uninstalled and reinstalled the app, but it still does not open. Any ideas? Mark Dunk
    713-702-2736

          From: Toni Smith <[email blocked]>
     To: [email blocked]
     Sent: Thursday, September 28, 2017 9:52 AM
     Subject: Re: Android App Stopped Working Yesterday [Problems #65242]
       
     #yiv8198099094 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv8198099094 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  5. 3 Posted by Mark Dunk on 28 Sep, 2017 03:04 PM

    Mark Dunk's Avatar

    I did update my Android OS a few weeks ago, but BTWB was working just fine after that, until Tuesday. Mark Dunk
    713-702-2736

          From: Toni Smith <[email blocked]>
     To: [email blocked]
     Sent: Thursday, September 28, 2017 9:52 AM
     Subject: Re: Android App Stopped Working Yesterday [Problems #65242]
       
     #yiv8198099094 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv8198099094 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  6. 4 Posted by Mark Dunk on 28 Sep, 2017 03:29 PM

    Mark Dunk's Avatar

    after I reinstall the app, i get the login screen and am able to login.  I then see the introductory info screens.  When I click "Cool, got it!" the main app screen appears briefly but then I get "btwb has stopped". if I try again, I get a message "btwb keeps stopping" and the only option at that point is to close the app. Mark Dunk
    713-702-2736

          From: Toni Smith <[email blocked]>
     To: [email blocked]
     Sent: Thursday, September 28, 2017 9:52 AM
     Subject: Re: Android App Stopped Working Yesterday [Problems #65242]
       
     #yiv8198099094 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv8198099094 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  7. Support Staff 5 Posted by Toni Smith on 28 Sep, 2017 08:26 PM

    Toni Smith's Avatar

    Hey Mark,

    Did you download the latest version of the app? We ran a fix on the app for this issue. Please let me know if you are still having this problem.

    Best,

    Toni

  8. Toni Smith closed this discussion on 28 Sep, 2017 08:26 PM.

  9. Mark Dunk re-opened this discussion on 28 Sep, 2017 08:37 PM

  10. 6 Posted by Mark Dunk on 28 Sep, 2017 08:37 PM

    Mark Dunk's Avatar

    Yes! It is working now!  Do you know what the problem was (I'm naturally a very curious person)? I've updated my Pixel phone to Android Oreo, and I've been reading about some problems, so I'm curious if it is related to that.
    Thanks for taking care of this so quickly!  I use the app multiple times a week.  Much better than taking pictures at my box and then entering the data when I get home!!!!!
    Thanks again! Mark Dunk
    713-702-2736

          From: Toni Smith <[email blocked]>
     To: [email blocked]
     Sent: Thursday, September 28, 2017 3:26 PM
     Subject: Re: Android App Stopped Working Yesterday [Problems #65242]
       
     #yiv1708830969 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv1708830969 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  11. Support Staff 7 Posted by Toni Smith on 29 Sep, 2017 03:02 PM

    Toni Smith's Avatar

    Of course! Basically what had happened is when we updated the app, one of the libraries didn't update correctly. This ended causing a break in the app. We caught it pretty quickly. If you ever have issues or suggestions, let us know so we can try to take the next steps.

    Best,

    Toni

  12. Toni Smith closed this discussion on 29 Sep, 2017 03:02 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac