Yearly subscription cancelation

Alexandre Mateus's Avatar

Alexandre Mateus

05 Sep, 2017 02:45 PM

I have not used the website in a while but forgot to cancel my yearly subscription and I just got charged for another year. Is it possible to cancel the subscription renovation and get a refund of the yearly fee?

  1. Support Staff 1 Posted by Toni Smith on 05 Sep, 2017 08:17 PM

    Toni Smith's Avatar

    Hey Alexandre,

    I noticed you were able to cancel your subscription to BTWB. I went ahead and refunded you the last $50.

    Best,

    Toni

  2. Toni Smith closed this discussion on 05 Sep, 2017 08:17 PM.

  3. Alexandre Mateus re-opened this discussion on 05 Sep, 2017 08:29 PM

  4. 2 Posted by Alexandre Mateu... on 05 Sep, 2017 08:29 PM

    Alexandre Mateus's Avatar

    Thank you Toni,
    That was very kind and fast.

    All the best
    Alex

    Alexandre M. Mateus

    (sent from a mobile device, please excuse the brevity and possible typos)

  5. Toni Smith closed this discussion on 05 Sep, 2017 09:49 PM.

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