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Maddie

05 Aug, 2017 06:32 PM

Hello! I was a member at a gym that used BTWB, and I loved it! I recently had to switch gyms, but i kept using BTWB because my old gym never cancelled my subscription. Well today I found I couldn't log in! I would like to switch to an individual membership, but I can't log in. So I hope all my data is still there somewhere and I can do this! Plz help :)

  1. Support Staff 1 Posted by Toni Smith on 08 Aug, 2017 04:22 PM

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    Hey Maddie,

    What is the email address you used when you signed up to BTWB?

    Toni

  2. Toni Smith closed this discussion on 08 Aug, 2017 04:22 PM.

  3. Maddie Mitchell re-opened this discussion on 08 Aug, 2017 06:08 PM

  4. 2 Posted by Maddie Mitchell on 08 Aug, 2017 06:08 PM

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    It was [email blocked] !

    Sent from my iPhone

  5. Support Staff 3 Posted by Toni Smith on 09 Aug, 2017 10:58 PM

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    Hey Maddie,

    I do not see an account under [email blocked]. What is you first and last name used on the sight.

    Toni

  6. Toni Smith closed this discussion on 09 Aug, 2017 10:58 PM.

  7. Maddie Mitchell re-opened this discussion on 09 Aug, 2017 11:08 PM

  8. 4 Posted by Maddie Mitchell on 09 Aug, 2017 11:08 PM

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    Yeah I tried to reset my password and it didn't even recognize my email! It might be because my gym put my account on hold since I switched gyms? I'm working with them to reinstate it...the name is Maddie Mitchell. I would like to have an individual account with all my old info if possible!

    Sent from my iPhone

  9. Support Staff 5 Posted by Toni Smith on 10 Aug, 2017 08:31 PM

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    Hey Maddie,

    The email address linked to your account is [email blocked], try logging in again with this email address and the password crossfit1 all lower case. Let me know if you have any issues.

    Best,

    Toni

  10. Toni Smith closed this discussion on 10 Aug, 2017 08:31 PM.

  11. Maddie Mitchell re-opened this discussion on 10 Aug, 2017 09:00 PM

  12. 6 Posted by Maddie Mitchell on 10 Aug, 2017 09:00 PM

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    It worked! Can't believe I got the email wrong that's so embarrassing...I would like to leave the current gym I'm associated with and have an individual account. Do I do that on the site? Thanks so much for your help!!

    Sent from my iPhone

  13. Support Staff 7 Posted by Toni Smith on 11 Aug, 2017 04:51 PM

    Toni Smith's Avatar

    haha, no worries at all. I do it all the time! I have just changed your membership to an individual and to follow our "main site" gym on BTWB. You may need to now select a subscription. Let me know if you need any more help :)

    Toni

  14. Toni Smith closed this discussion on 11 Aug, 2017 04:51 PM.

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